Refund policy

Last Updated: September 21, 2026

At ShayBella, we want you to feel confident when shopping with us. Because our products are personal-care products, we have specific guidelines regarding returns and refunds.

Returns

For hygiene and safety reasons, we generally do not accept returns of products that have been opened, used, or applied to the skin, scalp, or hair.

If you receive a product that is damaged, defective, incorrect, or otherwise has an issue, please contact us as soon as possible so we can review your order.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us within 7 days of delivery.

Please provide:

• Your order number

• A description of the issue

• Photos of the product and packaging

We will review your request and determine the appropriate resolution.