Refunds Approved Detail

Refunds

If your refund is approved, the refund will be issued to the original payment method used for the purchase.

Please allow your financial institution or payment provider additional time to process the refund after ShayBella has issued it.

Non-Refundable Situations

Refunds may not be available for:

• Products that have been opened or used

• Products that have been applied to the hair, scalp, or skin

• Change of mind after purchase

• Incorrect shipping information provided by the customer

• Packages marked as delivered by the carrier but reported missing

• Failure to retrieve a package from the carrier

• Normal variations in individual results or experiences

Allergies and Sensitivities

Please review the product ingredients before purchasing. If you have known allergies or sensitivities, discontinue use if irritation occurs and consult an appropriate professional if needed.

ShayBella is not responsible for individual reactions resulting from ingredients to which a customer may be sensitive.

Order Cancellations

Orders may be cancelled only if the request is received before the order enters processing or shipment. Once an order has been processed or shipped, cancellation may no longer be possible.

Contact Us

For questions regarding a return, damaged order, or refund, please contact ShayBella through the contact information provided on our website.

ShayBella reserves the right to update this policy at any time. Changes will be posted on this page with an updated effective date.